Terms & Conditions

These terms and conditions establish the contractual agreement for all purchases and transactions made through Kitchen Warehouse Online.

By creating an account and placing an order on our website, you agree to abide by these terms and conditions, which are subject to change at any time without prior written notice. We advise you to review these terms carefully each time you place an order with us.

  1. Definitions
    • “Kitchen Warehouse Online” refers to KW Online.
    • “Agreement” refers to the terms and conditions on this webpage.
    • “Account” means any account created on this website.
    • “Customer” refers to any person, company, or entity seeking goods or services from KW Online.
    • “Goods” are the items supplied by KW Online.
    • “Services” include all services provided by KW Online.
    • “Order” pertains to any order placed on this webpage.
    • “GST” is Goods and Services Tax as defined in the A New Tax System (Goods and Services Tax) Act 1999.
    • “Website” refers to www.kwonline.com.au.
    • “Australian Consumer Law” refers to the national consumer law framework.
    • “Fair Trading Act” refers to the Fair Trading Act 1987 (NSW).
    • “Competition and Consumer Act” refers to the Competition and Consumer Act 2010 (Cth).
  2. Registering an Account Account registration is required to place orders or access certain website areas. By registering, you confirm you are over eighteen (18) years and legally capable of entering into this Agreement.
  3. Our Agreement
    • Any Customer alterations to these terms are void unless written consent is provided by KW Online.
    • KW Online quotations are invitations to treat and are valid for 30 days unless withdrawn in writing.
    • All quotations exclude GST and other taxes unless stated otherwise.
  4. Payment
    • Orders are not binding until accepted by KW Online. Full payment must be received and cleared prior to acceptance.
    • Credit card payments incur a 2% surcharge (Mastercard and VISA accepted, AMEX not accepted).
  5. Customer Acknowledgement
    • The Customer is responsible for ensuring that Goods and Services are suitable for their intended use.
    • Descriptions and images in quotations or catalogs are for identification purposes only.
  6. Passing of Goods
    • Ownership of Goods remains with KW Online until full payment is received.
    • KW Online reserves the right to repossess Goods if payment is outstanding.
  7. Order Management and Stock Availability

    In the event that an item is out of stock after an order has been placed, KW Online commits to the following course of action:

        (1). Backorder: We will place the item on backorder, ensuring that it is prioritized for dispatch as soon as it becomes available again. Customers will be informed of the estimated restock date and subsequent delivery timefram.  (2)Immediate Refund: If a backorder is not feasible or the customer prefers not to wait for the restocked item, KW Online will offer an immediate full refund. This refund will be processed to the original method of payment unless otherwise specified by the customer.

  8. Delivery Policy
    • Estimated delivery dates are indicative only.
    • KW Online is not liable for delivery delays.
    • Additional charges may apply for non-standard delivery requests.
  9. Returns Policy
    • Goods must be reported as non-compliant within seven (7) days of delivery or pickup.
    • Returns accepted by KW Online may incur restocking and return fees.
  10. Risk and Insurance
    • The Customer assumes all risks and liability once Goods are dispatched from KW Online premises.
  11. Modification or Cancellation of Orders
  • Changes to orders are subject to KW Online’s written consent and may incur fees.
  1. Pricing and Typographical Errors
  • KW Online reserves the right to cancel orders with incorrect pricing due to typographical errors.
  1. Financing
  • KW Online reserves the right to terminate accounts if provided information is false or misleading.
  1. Limitation of Liability
  • KW Online’s liability for breaches of non-excludable guarantees is limited to replacement, repair, or refund of the Goods.
  1. Warranty
  • Warranty terms include conditions on unauthorized repairs and maintenance according to the manufacturer’s recommendations.
  1. Jurisdiction
  • These Terms are governed by New South Wales law and the Australian legal system.
  1. Severability
  • Each provision of these Terms is severable and does not affect other provisions.
  1. Miscellaneous
  • Failure to enforce these terms does not waive KW Online’s rights.
  • Notices must be delivered in writing to the party’s registered office.
  1. Contact Us
  • For queries about our website, Terms and Conditions, or Privacy Policy, please contact us.
  1. Privacy Policy
  • Our Privacy Policy applies to the use of our website. Please review it for details on how we handle your personal data.