Return Policy
Welcome to KW Commercial Kitchen’s Hassle-Free 90-Day Return Policy. We are dedicated to ensuring your complete satisfaction with every purchase.
Customer Satisfaction Guarantee
Our 90-day return policy provides peace of mind, allowing you to shop with confidence. Our policy adheres to Australian Consumer Law and Google Merchant Center standards.
Lifetime Return Guarantee
If you’re not completely satisfied, you can return your items anytime. To qualify, products must be unused and in their original condition with all packaging and labels intact.
Free Return Shipping for Faulty Products
We offer free return shipping for faulty items or those not as described. Contact our customer service team via our contact form to arrange a return. Choose between a full refund or an exchange.
Change of Mind
If you change your mind, return the item in its original condition. Please note that return shipping costs for change-of-mind returns may not be covered by KW Commercial Kitchen.
Special Conditions for Returns
- Restocking Fee: A restocking fee may apply for change-of-mind returns to cover logistical costs. This will be communicated at the time of your return request.
- Unreasonable Return Requests: We reserve the right to refuse returns deemed unreasonable, such as repeated returns or those outside our policy without valid reason.
- Supplier Restocking Fee: In certain cases, our suppliers may impose a restocking fee, which we may need to pass on to the customer.
Refund Process
Refunds are processed within 5 business days after receipt and inspection of the returned item. We will notify you once your refund has been issued.
Exchanges
If you’d like to exchange an item, please contact our customer support team to ensure the replacement item is available.
How to Initiate a Return
To start a return, fill out our online Returns Form. Our customer service team is ready to assist you throughout the process.
Our Commitment to Fair Practice
We are committed to fair and transparent return practices, ensuring your rights as a customer are upheld while maintaining the integrity of our business operations.
If you have any questions or need assistance, please contact our friendly customer support team. We are here to make your shopping experience as smooth as possible!